Return & Refund Policy
Last Updated: 06/01/2026
Thank you for shopping with ASIC Miner Solutions.
ASIC Miner Solutions sells brand-new crypto mining hardware, ASIC miners, GPU miners, and related mining equipment through our online store. We understand that mining equipment is a high-value purchase, so we provide a clear return and refund process for eligible orders.
This Return & Refund Policy applies to purchases made directly through asicminersolutions.com and shipped within the United States.
By placing an order on our website, you agree to the terms outlined below.
1. Return Window
Customers may request a return within 30 days of delivery.
The 30-day return period begins on the date the package is marked as delivered by the shipping carrier.
Return requests submitted after 30 days may not be accepted.
2. Items Eligible for Return
ASIC Miner Solutions accepts returns for eligible products, including:
- Defective items
- Damaged items
- Incorrect items received
- Unopened items
- Opened items
- Buyer’s remorse returns
This means customers may request a return even if the item is not defective, as long as the return request is submitted within the allowed return window and the product meets the condition requirements below.
3. Product Condition Requirements
To qualify for a return, the product must be returned with all original components included.
Returned items should include:
- The mining hardware
- Original packaging, where available
- Power cables
- Accessories
- Manuals or documentation
- Warranty cards, if included
- Proof of purchase or order number
The product must not be intentionally damaged, modified, altered, or tampered with.
Returns may be denied if the item shows signs of:
- Unauthorized repair
- Hardware modification
- Removed, damaged, or mismatched serial numbers
- Missing parts or accessories
- Liquid damage
- Fire damage
- Electrical damage caused by improper voltage
- Damage caused by poor ventilation or overheating
- Damage caused by incorrect setup or misuse
- Physical damage caused after delivery
Mining hardware must be operated according to manufacturer instructions. Damage caused by improper installation, unsafe power supply, overclocking, overheating, poor ventilation, or unauthorized firmware changes may not qualify for a refund.
4. Return Shipping Cost
ASIC Miner Solutions pays return shipping for approved returns within the United States.
Once your return request is approved, we will provide return instructions and, where applicable, a prepaid return shipping label.
Customers should not send any product back without return approval from our support team.
Items returned without approval may experience delays or may not be accepted.
5. How to Start a Return
To request a return, contact our support team:
Email: admin@asicminersolutions.com
Please include the following information:
- Full name
- Order number
- Email address used for the order
- Product name
- Reason for return
- Photos or videos, if the item is damaged, defective, incorrect, or not functioning properly
Our support team will review your request and provide return instructions.
6. Return Inspection
All returned products are inspected after they arrive at our facility.
The inspection helps confirm:
- The correct item was returned
- The serial number matches the original order
- All included parts and accessories are present
- The product has not been modified or tampered with
- The product condition matches the return request
If the return is approved after inspection, a refund, exchange, or replacement will be processed according to this policy.
If the returned product does not meet the requirements of this policy, the refund may be reduced, denied, or the product may be returned to the customer.
7. Refund Processing Time
After the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are usually processed within:
5–10 business days after return inspection approval
Your bank, card provider, or payment processor may take additional time to post the refund to your account.
8. Refund Method
Refunds are issued to the original payment method whenever possible.
Credit Card Payments
For credit card payments, approved refunds will be issued back to the original card used at checkout.
Bank Transfer Payments
For bank transfer payments, approved refunds will be sent to the customer’s verified bank account.
Additional verification may be required before a bank transfer refund is processed.
Crypto Payments
For cryptocurrency payments, approved refunds may be issued in cryptocurrency or another agreed payment method.
Because cryptocurrency prices can change quickly, crypto refunds are based on the original order value at the time of purchase, not the market value of the cryptocurrency at the time the refund is processed.
Blockchain network fees may be deducted from the refund unless the return is due to our error, a damaged item, defective item, or incorrect item.
9. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Email: admin@asicminersolutions.com
Please include:
- Order number
- Photos of the packaging
- Photos or videos of the item
- A description of the issue
We will review the case and provide the next steps.
Depending on the situation, we may offer:
- Replacement
- Exchange
- Repair support
- Refund
- Carrier claim assistance
Do not discard the original packaging until your case has been reviewed, as the carrier may require packaging photos for damage claims.
10. Exchanges and Replacements
Exchanges or replacements may be offered for defective, damaged, or incorrect items, depending on product availability.
If the same item is unavailable, we may offer:
- A comparable replacement
- Store credit
- A refund
Customers are not required to accept a replacement if a refund is available under this policy.
11. Order Cancellations
Orders may be cancelled before shipment.
To request a cancellation, contact us as soon as possible at:
If the order has already shipped, it cannot be cancelled. However, you may request a return after delivery under this Return & Refund Policy.
12. Non-Refundable Costs
ASIC Miner Solutions does not charge a restocking fee for approved returns.
However, the following may not be refundable unless the return is caused by our error:
- Blockchain network fees
- Bank transfer fees charged by financial institutions
- Payment processor fees that are not returned to us
- Costs caused by incorrect customer-provided shipping information
13. No Restocking Fee
We do not charge a restocking fee for approved returns.
14. Fraud Prevention and High-Value Orders
Because mining hardware is high-value equipment, ASIC Miner Solutions may take additional steps to prevent fraud, payment abuse, and return abuse.
We may verify:
- Order details
- Payment confirmation
- Shipping address
- Customer identity, where required for high-value orders
- Product serial numbers
- Return condition
These checks help protect customers and ensure that refunds and returns are handled fairly.
15. Products Returned Without Authorization
Products must not be returned without first contacting our support team and receiving return instructions.
Unauthorized returns may be delayed, refused, or returned to the sender.
16. Contact Information
For return and refund questions, contact us:
ASIC Miner Solutions
Maine, United States
Email: admin@asicminersolutions.com
Phone: +1 (_) _-
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST