Warranty Policy
Last Updated: 06/01/2026
ASIC Miner Solutions sells brand-new crypto mining hardware, ASIC miners, GPU miners, and related mining equipment.
This Warranty Policy explains how warranty support works for products purchased directly from asicminersolutions.com.
By purchasing from ASIC Miner Solutions, you agree to the terms of this Warranty Policy.
1. Warranty Coverage
Products sold by ASIC Miner Solutions may include one or more of the following warranty types:
- Manufacturer warranty
- Supplier warranty
- Store-supported warranty
- Product-specific warranty listed on the product page
Warranty coverage may vary depending on the product brand, model, manufacturer, and supplier terms.
Customers should review the warranty details listed on each product page before placing an order.
2. Brand-New Product Guarantee
All mining hardware sold by ASIC Miner Solutions is brand new unless clearly stated otherwise on the product page.
Brand-new products should arrive unused, in working condition, and with the included parts and accessories stated on the product page or provided by the manufacturer.
If you receive an item that is defective, damaged, or incorrect, contact us within 48 hours of delivery.
Email: admin@asicminersolutions.com
3. Warranty Period
The warranty period depends on the specific product, manufacturer, or supplier.
Where applicable, warranty coverage begins from the date of delivery unless the manufacturer states otherwise.
If a product has a specific warranty period, it should be listed on the product page or provided in the product documentation.
If no specific manufacturer warranty is listed, contact us before purchasing to confirm available warranty support.
4. What Warranty May Cover
Warranty coverage may include defects caused by manufacturing faults or hardware failure under normal use.
Eligible warranty issues may include:
- Product not powering on under proper setup
- Hardware failure under normal operating conditions
- Manufacturer defects
- Faulty internal components
- Performance issues caused by confirmed hardware defects
- Dead-on-arrival items
Warranty coverage does not guarantee mining profitability, mining earnings, or return on investment.
5. What Warranty Does Not Cover
Warranty does not cover damage caused by customer misuse, improper setup, unsafe operation, or external conditions.
Warranty may be denied for issues caused by:
- Incorrect voltage
- Overheating
- Poor ventilation
- Dust buildup
- Moisture or liquid damage
- Fire damage
- Physical damage after delivery
- Power surges
- Use of unsafe or incompatible power supplies
- Overclocking
- Unauthorized firmware changes
- Unauthorized repair
- Hardware modification
- Incorrect installation
- Neglect or misuse
- Operating the product outside manufacturer guidelines
- Mining in unsuitable environmental conditions
Customers are responsible for ensuring that their mining setup has proper electrical capacity, cooling, ventilation, and safe operating conditions.
6. Mining Performance Disclaimer
Mining hardware performance can vary depending on setup and operating environment.
ASIC Miner Solutions does not guarantee:
- Mining profits
- Coin earnings
- Daily revenue
- Return on investment
- Cryptocurrency market performance
- Network difficulty
- Pool performance
- Electricity cost savings
- Future resale value
Mining results depend on factors such as electricity cost, coin price, mining difficulty, pool fees, firmware, hardware settings, cooling, and local regulations.
7. Dead-on-Arrival Items
If your product arrives and does not power on or function under proper setup, contact us within 48 hours of delivery.
Please include:
- Order number
- Product name
- Serial number
- Photos of the product
- Photos of the packaging
- Video showing the issue
- Description of your setup, including power source and connection method
Our team will review the issue and provide next steps.
Depending on the case, we may offer troubleshooting, replacement, repair support, exchange, or refund according to our Return & Refund Policy.
8. Damaged Items on Arrival
If your package arrives damaged, contact us within 48 hours of delivery.
Please keep the original packaging because the shipping carrier may require it for inspection or claim processing.
Send photos of:
- Outer shipping box
- Inner packaging
- Shipping label
- Damaged product
- Any visible damage to accessories or parts
Email: admin@asicminersolutions.com
9. Warranty Claim Process
To start a warranty claim, contact us at:
Include:
- Full name
- Order number
- Product name
- Serial number
- Date of delivery
- Description of the issue
- Photos or videos showing the problem
- Troubleshooting steps already attempted
Our support team may request additional information before approving a warranty claim.
10. Inspection and Verification
Warranty claims may require inspection and verification.
We may verify:
- Product serial number
- Original order details
- Product condition
- Photos and videos
- Setup information
- Whether the product was modified or repaired
- Whether the issue is covered by warranty
If the issue is confirmed as covered, we will provide the next available resolution.
11. Warranty Resolution Options
Depending on the product and issue, ASIC Miner Solutions may offer one or more of the following:
- Troubleshooting support
- Replacement part guidance
- Repair support
- Manufacturer warranty assistance
- Product replacement
- Exchange
- Refund, where applicable under our Return & Refund Policy
The available resolution may depend on product availability, manufacturer rules, supplier warranty terms, and the condition of the returned item.
12. Manufacturer Warranty
Some products may be covered directly by the manufacturer.
In those cases, customers may need to follow the manufacturer’s warranty process. ASIC Miner Solutions may help guide customers, but manufacturer warranty approval is controlled by the manufacturer.
Manufacturer warranty terms may differ from ASIC Miner Solutions’ store policies.
13. Return Shipping for Warranty Claims
For approved warranty claims within the United States, ASIC Miner Solutions may provide return shipping instructions.
If the issue is confirmed to be covered by warranty, ASIC Miner Solutions will pay return shipping where applicable.
If inspection shows that the product damage was caused by misuse, unauthorized modification, improper setup, or a non-covered issue, the customer may be responsible for return shipping or repair-related costs.
14. Unauthorized Repairs or Modifications
Do not open, repair, modify, flash firmware, overclock, or alter any mining hardware unless allowed by the manufacturer or approved by ASIC Miner Solutions in writing.
Unauthorized repair, modification, or firmware changes may void warranty coverage.
15. Compatibility Responsibility
Customers are responsible for confirming that the product is suitable for their setup before purchase.
This includes checking:
- Power requirements
- Voltage requirements
- Plug type
- Cooling requirements
- Noise level
- Internet/network setup
- Mining algorithm
- Coin compatibility
- Space and ventilation needs
- Local electrical safety requirements
ASIC Miner Solutions is not responsible for product issues caused by incompatible setup or improper installation.